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Practice Policy - Charleston & Mt Pleasant Primary Care

Please read these policies carefully.  We understand that there is a lot of information here, but the more you know about this type of primary care medical practice, the more you will benefit from our patient-centered approach.

Scheduling Appointments
Patients are generally seen by appointment only.  We schedule 8-10 appointments per day with a few additional open appointments available for those who call in with complaints that cannot be handled with a phone visit. 

In most cases, we will be able to see you the same day or next business day.  If you must be seen the same day, and we are able to accommodate you outside of normal office hours, an additional $50 fee will apply.

Please help us maintain a timely schedule by:

  • Arriving 15 minutes prior to your appointment in order to complete any necessary paperwork. In order to accommodate you more efficiently, please download the appropriate forms from this site, complete them to the best of your ability and bring them with you to your appointment.  Please call if you are running late.  Please understand that your appointment time cannot be extended due to a late arrival.
  • Calling the office first to schedule an open appointment versus walking in
  • Bringing your medications, or an updated list with dosing, to each visit  

Phone Visit Policy
It can be very difficult to recognize and treat illnesses over the phone.  The best attention and treatment is always delivered in person.  Open appointments allow for this.  However, if you feel you have a single, simple problem and understand the limitations of "telemedicine", Dr. Wingo will be happy to discuss your complaint with you.  Please realize that time on the phone for discussion, documentation in the chart and calling in a medication(s) to your pharmacy takes valuable time.  For this reason, a $50 fee will be charged to your credit card.  There is no phone visit charge if you are asked to come into the office.  A phone visit is a service available to established patients of the practice only.  Controlled substances cannot be prescribed for phone visits.

Cancellation/No-Show Policy
Your appointment time is reserved especially for you.  If you are unable to keep your appointment, please call to cancel at least 24 hours prior to your scheduled time. This allows us to offer that time to another patient.  If a patient fails to show for his/her appointment, and does not call in an appropriate amount of time, there will be a $50 fee charged to the account.  Patients who consistently fail to keep their appointments, without proper notice, will be dismissed from the practice.

After Hours and Emergency Access
If you have a life-threatening medical emergency, please call 911 immediately.  Dr. Wingo can be reached after hours by leaving a message on the (urgent) voice-mail line.  This is only for medically urgent, non life-threatening issues that cannot wait until the next business day. This is a service available to established patients of the practice only.  Most importantly, never delay emergency treatment while waiting for a call back from the after-hours line.

All non-urgent issues should be addressed by calling the office number (843.352.9353), where a message can be left anytime.  During the times when Dr. Wingo may be out of town, or otherwise unavailable, urgent patient issues will be forwarded to another physician with whom Dr. Wingo has arranged coverage.

Inpatient Hospital Coverage
In the event you need to be admitted to the hospital, Dr. Wingo will use the hospitalist service of the hospital that you choose.

Insurance Plans Accepted
Atlas Healthcare is a direct-pay practice. We do not accept insurance of any kind.  However, please bring your insurance card with you for us to copy in the event we need this to help you.  Not accepting insurance saves us time and money allowing us to offer you a higher level of personal service than what you can receive at a traditional practice.
Financial/Payment Policy
Payment-in-full is due at the time of service.  We accept Visa, MasterCard and Discover for your convenience; and, of course, cash.  Sorry, we cannot accept checks.

Prescription Refill Policy
The best time to request prescription refills is during an office visit.  As a general rule, Dr. Wingo will provide you enough refills to cover you until your next appointment.  The task of documenting, calling and faxing pharmacies to refill prescriptions is very time-consuming.  If your current prescription bottle indicates that you have remaining refills, please contact your pharmacy.  Requests from the pharmacy to renew an expired prescription will require 24 hours to process, if granted.  If requests are received after 12:00 noon on Friday, please be aware that these requests may not be called into the pharmacy until the following Monday.  You may leave after-hours requests on the voice mail but the same turn-around time will apply. 

Please do not call Dr. Wingo after hours for refill requests.

Narcotics and Controlled Substances Policy
Dr. Wingo does not prescribe narcotics or controlled substances on an ongoing basis. If these medications are needed chronically, we will refer you to the appropriate specialist(s) for management of these medications and associated conditions.

Pharmaceutical Samples Policy
Dr. Wingo believes his time should be spent with patients, not sales representatives from pharmaceutical companies.  Prescription samples are marketing tools and will not be available in this office.  Instead, every attempt will be made to prescribe the best medication for the most affordable price.

Form Completion Policy
Due to high administrative costs and the large amount of time required to complete the multitude of forms from insurance companies, Dr. Wingo does not do this.  He believes his time is better spent taking care of his patients. Instead, Atlas Healthcare will provide your insurance company with a copy of your medical records when a signed authorization is received.  Their medical review professionals can extract the required information from your records.
Other Non-Covered Services

  • Missed appointments:  Failure to notify us at least 24 hours in advance that you will not be able to keep your appointment will incur a $50 missed appointment charge.  Any exceptions to this policy will be made on a case-by-case basis.
  • Medical Records:  Upon written request, a paper or electronic copy of your medical records can be provided to you.  There will be a $15 base charge plus $0.50 per page for copies of your medical records. 
  • After-hours appointment:  $50.00 in addition to the regular visit charge
  • Phone visit:  $50.00 (unless asked to be seen)

Grounds For Termination of Patient-Physician Relationship

Patients who consistently miss appointments without proper notice, disregard the stated policies of the practice, or act in a way that is deceptive, dishonest or abusive will be dismissed from the practice with 30 days written notice. During this time, Dr. Wingo will be responsible for responding to urgent medical matters only. 

Privacy Policy
Please click to download and print our Patient Privacy Statement.  Please sign this document where indicated and bring it with you to your New Patient Appointment.  Please do not hesitate to contact the office if you have questions about the content of our policies.